The platform, in one breath
ADEFF is a cybersecurity platform for the human voice. We redact personally identifiable information from phone conversations — beginning with the card numbers customers read aloud every day — so a business holds less, exposes less, and risks less.
Every year, customers read out enormous volumes of credit-card details to businesses over the phone — the long number, the expiry, the security code. It is among the most sensitive personally identifiable information a person can share.
Once it has been spoken into a call it is suddenly everywhere at once: in the agent's ear, in the call recording, in the transcript, in the systems sitting behind the line. That single sentence is where financial and compliance risk is born.
The flagship idea
Off the
call.
The sensitive moment, handled by ADEFF.
Flagship service
ADEFF secures the card-payment step of a phone conversation on demand, one call at a time. When it is time to pay, the sensitive moment is taken over by the platform — captured directly from the customer and passed to your payment gateway.
Your team stays exactly where they were: on the line, in the conversation, carrying the sale through to the end. The payment is outsourced; the relationship is not.
Customer's own phone
How a secure call flows
Compliance
Out of
scope.
Card data stays outside your PCI-DSS scope.
Achieving and maintaining Level 1 PCI-DSS compliance is one of the most demanding and expensive obligations a business that takes cards by phone can carry.
By outsourcing the card-payment step entirely, ADEFF removes that data from your environment — cutting both the risk and the cost of compliance. The card number is descoped because it never enters scope in the first place.
What your agent sees
Agents never hear the digits.
The card is captured out of band, so there is nothing for a person to overhear, mistype, write on a sticky note, or be tempted by. What no one can access, no one can mishandle.
Your team
Legacy approaches drop the customer to an automated line or transfer them off to pay, and the conversation — and often the sale — leaves with them.
ADEFF keeps your agent present and engaged from hello to thank-you. The card details are simply never theirs to hear, so there is nothing to step away from.
No app. No hardware. No change for the caller.
On the customer's side, nothing special is required — they use only the phone already in their hand.
ADEFF doesn't replace your processor or ask you to re-platform. It re-uses your existing payment-gateway provider, slotting one secure capture step in front of the rails you already run on — so funds settle exactly as they do today.
Coverage
Both at
once.
CCaaS and UCaaS, on one platform.
Most security tooling stops at the contact center. ADEFF is, by the company's account, the only global solution securing communications across both contact-center (CCaaS) and unified cloud-communications (UCaaS) environments.
A card read out to a salesperson on a softphone is protected exactly like one read out to a contact-center agent.
Pre-integrated where your calls already live.
ADEFF comes built into partner cloud-communications networks and integrates with major contact-center and calling platforms — so the secure-capture step is already present in the systems you run on.
Data minimization
Say it
once.
Captured securely. Repeated to no system.
For service providers
ADEFF is offered largely through partners who bundle it into their cloud-communications services. For a provider it becomes a way to differentiate the offering, reduce customer churn, and lift average revenue per user — security customers increasingly expect, delivered inside the service they already buy.
Any business. Any size. Any industry.
If your business accepts a card number over the phone, the platform fits — and it serves the service providers who carry those calls, too.
Card numbers are the sharpest example, but the platform is really about voice itself: redacting personally identifiable information from conversations so businesses simply hold less of it.
When there is less sensitive speech stored in your systems, customers' privacy is better protected and the exposure that comes with keeping it shrinks accordingly.
Conversations increasingly feed transcription, analytics, and large language models. When PII has been redacted from the voice stream before any of that happens, you can put calls to work — coaching, quality, automation, AI — without ingesting the sensitive data those tools would otherwise inherit.
By design
Redacted.
Removed from the conversation, on purpose.
Improved sales conversion
Keeping the agent on the call, instead of handing the customer off to pay, helps more conversations close.
Every phone, covered
Protection reaches all the phones across a business, rather than only the lines that happen to sit in the contact center.
The data path
Lower churn, higher ARPU
For the providers who offer it, ADEFF makes the service harder to leave and worth more per account — security that becomes part of why customers stay.
Less spent on compliance
A substantial reduction in contact-center PCI compliance expense compared with legacy technology — because the costliest data simply isn't there to protect.
The principle
The idea is simple: accept sensitive payment information by phone while keeping it out of your compliance scope and out of reach of your staff and your internal systems.
The data you never hold is the data you can never lose.
Contact
Whether you run the phones yourself or sell communications to those who do, we'll show you how ADEFF takes the sensitive moment off the call — using your existing gateway, on your customers' own phones, across every line in the business.
We've opened your email client with everything filled in — just hit send and it will reach us at hello@adeffhq.com. Prefer to talk it through? Call (801) 889-7052 and we'll pick up the conversation from there.
Off the call. Out of scope. Out of reach. The card number your systems never touch. Nothing for the customer to install. Say it once, to no one who keeps it. Redaction, by design. PCI compliance, simplified at the source. Any business, any size, any industry. Every line — both CCaaS and UCaaS. Safe to record, safe to analyze, safe for AI. The data you never hold is the data you can never lose.